Accessibility Statement

Our Commitment

JHC Cooling and Heating is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the experience for everyone and to apply relevant accessibility standards across our website.

Conformance Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to support the goals of the Americans with Disabilities Act (ADA). These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

Measures We Take

• Semantic HTML and a clear heading structure for screen-reader navigation
• Color contrast that targets WCAG AA for text and interactive elements
• Keyboard-operable navigation, menus, and forms with visible focus states
• Descriptive alternative text for meaningful images; decorative images marked as such
• Responsive layouts that reflow for zoom and small screens

Known Limitations

Despite our efforts, some content — such as third-party widgets (financing, scheduling, maps, or embedded forms) or older PDF documents — may not yet be fully accessible. We are working to identify and address these areas and welcome your feedback.

Third-Party Content

Some features on this site are provided by outside companies and are not built or controlled by us. That includes the financing application hosted by FTL Finance, the monthly payment calculator supplied by Hearth, embedded maps, and the spam-protection service on our forms. We chose partners we believe serve our customers well, but we cannot guarantee the accessibility of software we do not build. If a third-party feature blocks you from completing something, call us and a person will complete it with you over the phone — you will never be required to use an online tool to get service, request an estimate, or ask a question.

Feedback & Assistance

We treat accessibility problems as bugs, not suggestions. If you encounter any barrier on this site, or need information from it in a different format — large print, plain text, or simply read aloud to you over the phone — contact JHC Cooling and Heating at (832) 447-3233 or [email protected]. Please tell us the page address, what you were trying to do, and the browser or assistive technology you were using if you know it; that detail helps us reproduce and fix the problem quickly.

We aim to acknowledge accessibility reports within two business days and to resolve confirmed barriers as quickly as we reasonably can. Where a fix will take longer, we will tell you what we are doing and give you a direct way to get the information or service in the meantime. You are also welcome to reach us by phone during business hours for any request you would otherwise complete on this website, including scheduling service, requesting an estimate, asking about the maintenance plan, or applying for financing.

Enforcement & Escalation

If you are not satisfied with our response, you may ask to have your report escalated to the business owner by calling (832) 447-3233 and saying that your call is about website accessibility. We would rather hear from you directly and fix the problem than have you go without service.

Ongoing Review

We review this statement and our website's accessibility at least annually and after significant site changes. This statement was last reviewed on June 25, 2026.