Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website and services of JHC Cooling and Heating, doing business as JHC Cooling and Heating. By using our website or requesting services, you agree to these Terms. If you do not agree, do not use the website or services.

Services

JHC Cooling and Heating provides residential and light-commercial heating, cooling & indoor air quality, and related home-services in Texas. Service availability, scheduling, pricing, and promotions are subject to change.

Estimates & Pricing

Quotes and estimates are based on information available at the time and are non-binding until confirmed in a signed service agreement; final pricing may change after on-site inspection. Financing, where offered, is provided by a third-party lender subject to that lender's terms and credit approval — we do not make credit decisions.

Website Content & AI-Assisted Material

Some website content may be generated or assisted by automated tools and is provided for general informational purposes only. It is not professional advice for your specific situation and may contain errors or omissions. Always confirm details with a JHC Cooling and Heating technician before relying on them.

Acceptable Use

You agree to use the website lawfully and not to disrupt, damage, or attempt unauthorized access to the site or interfere with others' use of it.

Intellectual Property

All website content — text, graphics, logos, and images — is owned by JHC Cooling and Heating or its licensors and may not be copied or used without permission.

Warranties & Disclaimer

We stand behind our workmanship; specific warranty terms are provided in your service agreement, and equipment manufacturer warranties are governed by the manufacturer. Except as expressly stated, the website and its content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, JHC Cooling and Heating will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability for any claim relating to the website is limited to the amount you paid JHC Cooling and Heating for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless JHC Cooling and Heating and its owners and employees from claims, losses, and expenses arising out of your misuse of the website or violation of these Terms.

Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to the arbitration section below, the exclusive venue for any dispute is the state or federal courts located in Harris County, Texas.

Binding Arbitration & Class-Action Waiver

Any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration, not in court, except that either party may bring qualifying claims in small-claims court. You and JHC Cooling and Heating waive any right to a jury trial and to participate in a class or representative action. You may opt out of this arbitration agreement by sending written notice to the contact below within 30 days of first accepting these Terms; opting out does not affect the other provisions.

Privacy, Your Privacy Choices & Communications

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference and explains what information we collect, how we use it, and who we share it with. If you want to limit how your information is used for analytics or advertising, see Your Privacy Choices — including the Do Not Sell or Share My Personal Information options and our handling of Global Privacy Control signals. That section applies to every visitor, not only California residents.

If you submit a form on this website, you are asking us to contact you about your request, and you consent to being contacted at the phone number and email address you provide. If you separately check the text-message option, you are giving express written consent to receive SMS messages about your service; that consent is optional and is never a condition of purchase, message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for assistance. Telephone calls with us may be recorded or monitored for quality and scheduling purposes.

Payment Security & Third-Party Financing

We do not collect, process, or store credit- or debit-card numbers on this website. When you apply for financing you are handed off to our financing partners — FTL Finance and Hearth — and any application data you enter is collected directly by them on their own systems under their own terms and privacy policies. We never ask you to send card numbers, bank account details, or other payment credentials by email, text message, or through a form on this site. If you receive a message claiming to be from us and asking for payment credentials that way, treat it as fraudulent and call us at (832) 447-3233 to confirm before responding.

Payment for completed work is arranged directly with our office or technician through the methods we accept at the time of service. Any estimate, financing pre-qualification, or promotional term offered by a third-party lender is that lender's obligation, not ours, and approval, rates, and terms are determined solely by the lender.

Accessibility

We want this website to be usable by everyone. Our Accessibility Statement describes the standard we work toward and gives you a direct way to tell us about a barrier you encounter so we can fix it. If any content on this site is not accessible to you, contact us and we will provide the information you need in another format.

Termination

We may suspend or terminate website access at any time for conduct that violates these Terms or harms other users or our business.

Severability & Changes

If any provision is found unenforceable, the remaining provisions stay in effect. We may update these Terms from time to time; changes are effective when posted with an updated date.

Contact Us

Questions about these Terms? Reach JHC Cooling and Heating at (832) 447-3233, [email protected], or 23210 Birnam Wood Blvd, Spring, TX 77373.

This document is provided for general information and is not legal advice; we recommend you have it reviewed by your attorney for your specific circumstances.